Our Warranty Promise
WARRANTY SUPPORT
Product issue? We'll make it right.
If something goes wrong with your Toastley product, we fix it — simply and fairly. Complete the warranty claim form with the required details and a short video of the fault, and our technical team will review your claim and get back to you within 5 business days.
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What's covered
All Toastley toasters and electric kettles include a 1-year manufacturer's warranty from the date of delivery — covering any defects in materials or workmanship under normal household use.
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What's not covered
Damage caused by misuse, accidental damage, unauthorised modifications, or normal wear and tear is not covered under the warranty.
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How to claim
Complete the claim form with your order number, a description of the problem, and a video of the fault. We'll arrange a free replacement or repair.
Submit a Warranty Claim
The claim form takes about 5 minutes. To help us verify and resolve your claim quickly, please have the following ready before you start:
- 📦Your original order number
- 📅Date of purchase
- 📝A clear description of the fault
- 🎥A short video showing the fault — uploaded directly in the form
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A video of the fault is required. It allows our technical team to verify the issue and process your claim fairly — claims submitted without a video cannot be assessed. You'll be asked to sign in with a Google account to upload your video securely. Forms with incomplete or missing information cannot be processed.
Start Your Warranty Claim →
Opens our secure claim form · Takes about 5 minutes
Your satisfaction is our priority. We build Toastley products to last — but if they ever let you down, we've got you covered.