This Privacy Notice explains how we collect, use, disclose and protect your Personal Data and respect any rights you benefit from under law. Your Personal Data is controlled by IS COMMERCE LIMITED.

When we refer to “we”, “us” and “our” in this notice it means IS COMMERCE LIMITED.

When we say “you” and “your” and “individuals” in this notice, we mean anyone whose Personal Data we may collect. 

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email

toastley@hotmail.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Purchase or account history
  • Payment details (including card or bank information for transfers and direct debits)
  • Information relating to loyalty programmes
  • Website user information (including user journeys and cookie tracking)
  • Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details
  • Addresses
  • Payment details (including card or bank information for transfers and direct debits)
  • Purchase history
  • Account information, including registration details
  • Marketing preferences

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Marketing preferences
  • Location data
  • Purchase or viewing history

We collect or use the following information to comply with legal requirements:

  • Name
  • Contact information

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Address
  • Payment details
  • Purchase or service history

Lawful bases and data protection rights

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • To perform a contract.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • To perform a contract.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for legal requirements are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • To perform a contract.

Where we get personal information from

  • Directly from you

How long we keep information

We will only retain your personal data for a limited period, and for no longer than is necessary for the purposes for which we are processing it for as set out in this Privacy Notice or otherwise to comply with legal or regulatory requirements applicable to us. 

When your Personal Data is processed:

for the performance of your contract with us, we retain your Personal Data for a period of 6 years following completion of a contractual order

for meeting legal and regulatory requirements, we retain your Personal Data as it is set out by the applicable law; and

In all other cases, we process your Personal Data, depending on the type, for up to 10 years from the date of our last interaction with you.

 

You can request a copy of our personal data retention schedule by contacting us at: toastley@hotmail.com

Who we share information with

Others we share personal information with

  • Other relevant third parties:
    • Some of your contact information, including name, address, and contact number may be shared with third party logistics providers to fulfil your orders.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint